CANCELLATION AND REFUND
Thank you for booking and/or traveling with authorise to conduct business as “Gusti Bali Tours” (Hereinafter “The Company”).
The purchase of any traveling packages, services or booking （Hereinafter “The Products”) through The Company constitutes a contractual arrangement between you ( Hereinafter “The Traveler”) and The Company, and represents The Traveler’s acceptance of The Company’s Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check The Company’s website or to request the latest version of the Terms & Conditions.
1.1 This cancellation and refund policies applies to all tour products from The Company.
1.2 The payment for accommodation and transportation is non-refundable once the reservation has been made.
1.3 The refundable payment is calculated by days prior to commencement of services, the cancellation must be requested on Contact Us Form with Subject: Cancellation. The cancellation date is the day that the cancellation form is submitted.
1.4 Force Majeure. The performance of the Agreement by either party is subject to acts of God, war, government regulations, disaster, fire, strikes, civil disorder, or other similar cause or threat thereof beyond the abilities of the parties,making it inadvisable, illegal, or impossible to perform to the terms the of contract, hold the meeting, or provide the facility. The Agreement may be terminated or revised for any of the above reasons without liability by written notice from one party to the other.
2.1 What is refund?
Refund is an amount of money you will receive after cancelling any refundable tour bookings by The Traveler that have been made using The Company website.
2.2 What are the acceptable reasons to request a refund?
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by or double booking.
2.3 Force Major Events
Force Major Events include but are not limited to natural disaster (floods, earthquakes), epidemic, riot, a declaration of war, war, military action, terrorist action, embargo, sanctions, changes in laws or regulations, lightning, hurricanes / typhoons / cyclones, labor strikes, demonstrations, airline or hotel bankruptcy or insolvency, and so forth.
2.4 The Company shall not be responsible for any damages or losses caused by any means to any party if The Company cannot process The Traveler order because of the Force Major Events.
2.5 In the event of non-performance due to the above reasons, the client is entitled to reschedule the event after 1 month of the incident, and it should be rescheduling of the date of the event with the already paid deposit to the new dates mutually agreed by both parties.
2.6 In the event of non-performance due to any other reasons, there will be fee charged for rescheduling.
2.7 The refund policy will only applicable for transportation and guide fee. For refund of the hotel’s fee will follow based on hotel’s policy where will the client is staying.
2.8 When will I receive my refund?
The refund process will take up to 180 days.
2.9 How much will I get back on my refund?
The refund amount varies depending on the agreement policy.
Please note that all refunds are subject to a fee of IDR 150,000.
3.0 Can my refund request denied?
If the refund request is submitted with an invalid reason, or if you are unable to provide the required supporting documents/information, it will be automatically canceled.
Last update May 15, 2020